Cookie Policy

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We use cookies to create the most secure and effective website possible for our customers. Full details can be found here.

Frequently asked questions

Understanding how and why we use cookies We use cookies on our site ( and any sub-domain e.g. to create the most secure and effective website possible for our customers. Among other things, cookies allow you to log on to areas of our website such as shopping carts etc., choose log-in preferences, apply for products and services online and use financial tools like our currency calculators. This Cookie Policy explains what cookies are, how we use them and what benefits they bring.
Do cookies mean I could get cold calls or junk mail? We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to our products and services.
Can cookies pass on my personal information to others? The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.
Do cookies compromise my security when I’m logged on to your website? The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts. What are cookies? Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. We use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however this is to include these alternate mechanisms.
How cookies make our website safer and easier to use. Cookies are used for a variety of reasons, such as to safeguard your privacy when browsing the site. They allow you to use functions and use secure online application forms. If you leave a secure session window open when logged in to your account, cookies will enhance your security by prompting you to end, and/or automatically ending, your secure session. Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in. Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you. When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for their privacy practices.
How we work with trusted third parties. Third parties are trusted suppliers to us, and include those partners who provide important functionality to our website, such as our live chat service. We only use cookies from third parties in order to provide our customers with additional and services. The only time cookies would enable us to share your information is when you have given us express consent to pass it on to a trusted third party – for example, if you were paying for an item using PayPal.
How you can manage your cookies The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our public website, you won’t be able to log on to shopping areas.
More information about how to disable cookies, visit